DIRECTV vs. DISH

I work for Directv and the most annoying call is “Can I have new customer promotions” the answer is NO! Promotions are for new customers and not exisiting.
Why dont you call your electric company and tell them that you have been a long time customer and ask for a discount! HELLO!!! Folks if you want good service and quality picture you have to pay for it!!!

We have had Directv for over 10 years. We are happy with the equipment and reception that we get, but their customer service and pricing policies have never been great. They will tell you, you get these free upgrades and then you find out you are charged $20 or whatever. Then they claim that they told you that. They give you “free showtime for 3 months” occasionally because you are a loyal customer. We don’t watch showtime. The movies on it stink for the most part. I would rather get a cash discount like they offer all of the new customers. Now I see they are offering new customers “free HD for life”. HELLO! What about us longtime customers that have to pay $10 a month for it. I think they are attracting new customers, but losing old ones in the process. Once they suck you in, they don’t care anymore. We keep thinking of switching to DISHNETWORK, but think it probably has the same hassles. Cable is not an option where we live, and we can’t get the local channels without satellite. What can you do? They have us coming and going.

we are not in contract anymore and do not want to renew because we might be moving. every other month they keep raising our price by a couple dollars. we have been loyal customers for 5 yrs. that is really starting to upset me and i might cancel once we move and go with someone else

The newer dishes don’t collect snow the way earlier dished did, and customer service is getting better.

the only thing i didnt like was the satellite went out during bad storms. Not a big deal, but i had to listen to my hubby complain about it :( I’ve never had a problem with dish network. Im just sick of the contract game cable and satellite companies are playing anymore. it never used to be like that.

The price was comparable to other service providers, but was still higher than I would like. The price was also increased several times during the time I was with Directv. The customer service was fast whenever I had a problem. The main issues were always weather related, the signal seemed to go out with even mild wind.

Overall they offer a good service but the price is a higher than I would like and the dish breaks up very easily in rainy or stormy wheather.

Direct TV is a good satellite network provider. However, The local customer service center leaves a lot to desire. They are slow, take a long time to service the customer and at times I had to visit more than one area to solve any given problem.

I hate the DVR ads! The other night while watching an NBA game, I had to change channels at least 8 times due to that loud and annoying commercial.

When my contract expires, I will most likely change to another provider like dish or cable.

DISH Network blows DIRECTV away! Best technology on the planet and the best price for pay TV.

Direct TV was great for the first year, after that they raised our bill a few dollars a month. Every month I would call to get my package lowered so the cost would go down and it seemed like they would find some way to keep my bill at the same price. I ended up paying to get out of my contract.