DIRECTV vs. DISH Network

I wouldn’t recommend anyone to get DirecTV, some of the agents I work along side with don’t even have the services. We feel bad for the customers who get multiple bills, calls, texts or e-mails about a balance on there account. DTV brings up PPV charges from past years that have been stored to the access card. Instead of retrieving them every 3-6 months. They debit customers cards without notice. Also don’t send out recovery kits on time. It’s ashame how they treat there employees and customers. Heck we even hate customers have to call in cursing at us. Its not use calling its the computer calling. Please don’t think we have it made working for DTV we catch hell because the customers call in complaining about there bill. We hardly can’t remove charges according to policies. (our hands are tied) The supervisors are never available for the employees when we get a supervisor call, it’s always they will call back. And they expect use to go above and beyond for the company when were not seeing improvement in our system, the IVR or our check.. WE’RE UNDER PAID!! So if you get a customer representative who is willing to let you disconnect your services you should be glad however not all of us are rude I’ve had people curse me out and people will call back to apologize. Speaking for myself were only doing our job and it’s a lot of pressure on use doing the job we have to project a certain number.

I wouldn’t recommend anyone to get DirecTV, some of the agents I work along side with don’t even have the services. We feel bad for the customers who get multiple bills, calls, texts or e-mails about a balance on there account. DTV brings up PPV charges from past years that have been stored to the access card. Instead of retrieving them every 3-6 months. They debit customers cards without notice. Also don’t send out recovery kits on time. It’s ashame how they treat there employees and customers. Heck we even hate customers have to call in cursing at us. Its not use calling its the computer calling. Please don’t think we have it made working for DTV we catch hell because the customers call in complaining about there bill. We hardly can’t remove charges according to policies. (our hands are tied) The supervisors are never available for the employees when we get a supervisor call, it’s always they will call back. And they expect use to go above and beyond for the company when were not seeing improvement in our system, the IVR or our check.. WE’RE UNDER PAID!! So if you get a customer representative who is willing to let you disconnect your services you should be glad however not all of us are rude I’ve had people curse me out and people will call back to apologize. Speaking for myself were only doing our job and it’s a lot of pressure on use doing the job we have to project a certain number.

I cancelled my Directv and went to Dish because, at the time, Dish had a lot better deals on HD. Dish is not customer friendly and their phone system is impossible to navigate. The service was not reliable at all. When Direct called with an offer to get me back, I jumped on it. About 1 1/2 months after cancelling Dish, I called to ask about my early termination fee. They told me that my account had a zero balance and that, since my equipment was returned satisfactorily, I could consider the account to be paid and closed. To my surprise, two months later an early termination fee of $424 showed up on my credit card statement. Dish has been terrible to work with. Directv has been fantastic… even when I was cancelling with them. Though the rates are now pretty similar, I would go with Directv even if it were $20 per month more.

I voluntarily cancelled my service in March before my contract was up, and was told that after they received payment for the early termination, I would get the box to send my equipment back, so I paid and sent it back. Received a bill for the shipping at the end of April, no problem. Then I get an email thanking me for the payment amount of the early termination fee again. Customer service denies that I ever made a payment, accused me of non payment, saying I had been “shut off” in December, which is impossible because I was still paying for/watching in February. I have proof that they were paid the first time.
This is a very common problem I’m told, and I will most likely have to close my bank account so that they can’t make any more unauthorized transactions.

One more thing to mention, if dish network can afford to throw 25.5 BILLION at sprint to buy them out, they can afford to give customers better pricing for more than one year. Goes to show how much fn money they’re all making off of us.

I have been a direct tv customer for a couple years, today my promotional pricing expired. The cost went up to 87 bucks a month From 64. I will not pay more than 65 for tv. Its ridicules of these companies to ass rape us consumers like this. I called to politely find out what they could do for me as times are tuff and tv is not worth 87 bucks a month. The response was to take away the channels I watch most! What sense does that make?? All of these f’n cable & sat companies can afford to give consumers credits they deserve but refuse to do so. Why? Because they really don’t care about the average consumer. No wonder most reviews for any tv provider have negative feed back in some form or another. ill prob go with the hopper for a year at 39.99 and end up telling them where to go after that year if they refuse to give me preferpreferred pricing. F them all.

the reason I went with direct TV was the fabulous music. Direct TV no longer has the music service company they were with initially. the music they provide is the WORSTIMAGINABLE...........
It is downright boring and no comparison to Dish music.

I have had DirecTv for almost 2 1/2 years now. The service is really reliable which is the best thing about the service. The prices are pretty steep after you have been a customer for a while but they are willing to work with you if you have to be late with paying a bill. I was a Dish subscriber for years and overall DirecTv is much better in my opinion. Upside is the service and reliability and downside is price.

I would highly recommend the DISH experience. They are very knowledgeable if you need to call them with a technical question, and very patient in walking you through what you need to do. They also appear to have very simple fixes for things that might go wrong. I fully support DISH.

I was not really thrilled with Dish Network. Trying to talk with somone through their customer service was horrible. They could never really understand what I was trying to say and I thought their prices were a little high. Overall I would not go back to them.