DIRECTV vs. DISH

I have called customer service and am OUTRAGED about the services that they provide. Supervisor Christine and Agent Sierra were very disrespectful and were talking down to me. They raised their voices as well as interrupted me while I was talking. As a supervisor, Christine should have been able to help me. Instead, I was correcting her mistakes and after 20 minutes, she finally decided to pull up my account information. I thought customer service was about helping the customer and providing solutions for our problems. However, after an hour and a half of waiting, Aaron was very helpful and provided me with resources that an help my situation.

don’t trust a word these people tell you. I was given much incorrect info and of course when I called and wanted to go back to dish they blamed me for everything. I had changed things, said things wrong, etc. I was given 4 different monthly fees—still don’t know what I am going to get stuck with. getting less channels when I initially asked for something comparable to what I had with dish. asked twice if my package would include a favorite channel and was reassured twice that I would be getting it. not so—they don’t carry that channel at all.

I have directv, never had a problem. As a teenager living with my mom and step-dad, they had dish network and like them until we move from town to country. They said the box was free upgrade and all my parent had to pay for was for all the hookup. My parent told them the new address where to send the box and where to come hook every thing up. The box got sent to the old address after my parent call them asking them where their box was. They were told that we were moving to the old address was our new address. My parent finely got them to come to the new address. They finely had our box. After having them for a year, we had problem with the dish. Every time it rain or wind blow the box would go out. My parent had them out lots of time. They told us that would happened because of where it was put on the house. They put the dish on the north side of house which is weird. My parent finely cancel paying lots to get the black out. They gave my parent the run around. Saying that they would have pay send back the box. Which they would send a ups box for each box they had. Never saw the boxes and ups. My parent call them again to see where tha ups boxes where, dish said to just keep the box cause they would in up in trash. They still have them somewhere. When I move out and got my own place. I went with directv cause they were very help and understand what I wanted in a package. Plus if I have a question at any time or problem they try to help you. If they can’t they will send someone out. When I move in to a bigger place, they told me that I didn’t have to worry, they took care of every thing. I pay for the insurance, which every thing was free in the move. Even the upgrade was free. Never had a problem with directv.

After an early cancellation fee of 340.00. ( Payment to Dish ) I could not be happier getting rid of them. Beware!! All that has been written about them is true.
Never again DISH!

Directv is a very high priced way of getting service. Their packages totally are the pits. Their bottom-barrel “Family Pack” has essentially no changes in it that anyone would ever watch. You’d have to pay around $100 to get a package with some channels that you’d watch. I left Directv and will go to Dish. I know Dish gives some decent package options that don’t cost much. Directv has the weirdest signals during rain. Dish has a more stable signal during rain than Directv.

the service is good, the issue I have is the“screw the current customer , we’ll just get more….” business model. Dish is the same way by the way, Ive had both over the years. when your current 2 year deal ends, the price jumps up, your mailbox is full of promo deals from both but as an existing customer – you pay double….. Why? The 2nd most frustrating part is when you call to ask what they can do to keep you, maybe a $10 credit for a year. Its cheaper to switch and I’d rather just get new equipment and stay but Im not going to pay double so I will be reviewing Dish pretty soon…... Be aware that when you call the 'retention’ department, you will get a different answer from everyone you talk to – had it all set up and went to verify and it was totally different from what we went over with the rep. had to back out and start over and the next person I talked to said they could not do what I was told they would by the other rep. a lie? hope not….... All I was asking for was new equipment and 20 off for a year to come close to what a 'new’ person would pay. So both companies “punish” loyalty and reward swapping —- basic business: it costs more to attract a new customer than to keep an existing one. But I suppose there are a fair amount of people out there that just pay the bill and they bank on that.

Directv is the better of the two!

Great for first couple months, than awful after price increase.

When Katrina hit and we had massive outages everywhere, they didn’t come for months on end and refused to give credit on the bill while we had no service. It was a giant screw you and we left and never looked back.

I had directv for over 7 years. Mostly because it was the only provider who offered a channel from my country. I decided to change to cable because i was tired of having that big satellite in my patio and because i could not get hd channels. I think they are just fine.